To all of our past, present and future ZEP campers,
As the current COVID-19 pandemic continues to progress, we hope that all of our guests and their families and friends are staying healthy and safe in their communities. ZEP has been monitoring this extremely fluid situation and working hard behind the scenes in order to make informed and practical decisions regarding the 2020 summer season.
One question many people are asking is, “will Whistler Bike Park open for all or part of the season?” We honestly don’t know the answer to this yet as it depends on a multitude of factors regarding health advisories in British Columbia and decisions made by Vail Resorts. As soon as we hear any announcements for a firm opening we’ll be letting all our campers know through our website, newsletters and social media channels.
What we can tell you is that since we are able to operate both in and outside of the Whistler Bike Park, our 2020 season is definitely NOT cancelled! Our coaches will be able to adapt to the terrain on the trails of the Whistler Valley, it just might mean our camps and clinics have a more enduro focus rather than downhill. If and when we do get clearance to operate in the bike park, we’ll be up there and running our products as normal.
Our camps are scheduled to start in mid-May so at this point we are offering all of our products (subject to travel and health advisories). We are monitoring the situation very closely and will update all our 2020 guests and campers with any changes to our programming and rest assured we will have the following options available to you if we are unable to run a program as scheduled or if you are unable to travel to Whistler due to current travel restrictions.
- 1. Change your camp/lesson to another date of your choosing without any cancellation or change fees
- 2. Offer a full credit that can be applied to any ZEP product, valid until the end of 2022. Giving you the opportunity to take some time before deciding on when to visit us.
- 3. A full refund
We realize that many of you will have your reservations about travel in these uncertain times and we’re here to work with you to find the best solution. For that reason, we have made it possible to book all of our Skill Camps, Weekly Programs and Private Lessons with a 10% deposit (balance is due 30 days ahead with exception to June products, which are due by May 31).
If you have a friend or family member (or yourself!) interested in taking a coaching session with us but don’t want to commit to a date just yet, you can save with a ZEP Gift Certificate, now on sale for 15% off! Simply use promo code ZEPMTB15 and we’ll take 15% off at the checkout. There’s no limit on gift certificates and they don’t expire, so it’s a great way to save and support our local family business at the same time.
If there are any other questions or concerns please reach out to us directly at firstname.lastname@example.org.
Paul and Shannon
Owners, ZEP MTB Camps