The Staff

ZEP's team of mountain bike coaches is unique because we only use instructors with the highest levels of certification and teaching experience in not just the mountain bike industry, but also the snowsports industry. All our coaches are Level 4 certified in the winter (representing the top 1% off all ski and snowboard instructors) and are a minimum of PMBI Level 2 certified in the summer... currently the most extensive, and challenging MTB Instructor Certification course in the world.

Professional, passionate about mountain biking and teaching, and all focused on making your ZEP experience the ultimate, biking memory. These guys will show you a great time and know the Whistler Valley and Bike Park Trails like the back of their gloves!

Paul Howard | @phoward21


ZEP Instructor Paul HowardPaul started teaching mountain biking back in 1998, in Australia. Originally from the UK, he has continually developed his trade to become one of the industries most highly skilled and re-spected instructors. As multiple mtb program developer, Paul has pioneered his experience and knowledge into the industries most sought after and respected mtb instructor certifica-tions, and is co-founder and Technical Director of the Professional Mountain Bike Instructors Association (PMBIA). Today, Paul still loves to ride, coach and race (when time permits!) as much as ever and is stoked to help anyone ride better from never-evers, to world cup athletes.

  • ZEPtechniques Founder, Owner & Head Coach
  • PMBIA Course Conductor & Technical Director
  • Past Crankworx Garbanzo Masters top 20
  • Wilderness First Responder
  • CASI National Evaluator Training Team Member
  • CASI Level 4
  • CASI Level 3 Course Conductor
  • CASI Park & CASI Race Instructor
  • Whistler Blackcomb Head Snowboard Trainer
  • B.Sc. Genetics (U.C.L)
  • Fun “Paul” Fact: He didn’t learn to walk until he was 2 yrs old!

Ross Dunlop | @rosstdunlop


ZEP Instructor Ross DunlopRoss is our most senior coach and Paul’s “right-hand man”. He’s Scottish, 33 yrs old, easy on the eyes, faster than many pro’s, a local mentor for many bikers and boarders (everyone wants to ride with Ross), a mountain biker since childhood and local trail builder, actively involved in the community. Along with his experience as one of snowboarding’s elite level coaches working with prospective Olympians in the “off season”, Ross brings a riding skill and personality to ZEP that sees our clients request his services, year after year. Modest, humble and crazy good at any sport he chooses to do, Ross exemplifies ZEP’s values of being the best, without the ego.

  • ZEP Coach 6 years
  • PMBI Level 3
  • PMBI Course Conductor Level 2
  • CASI Level 4
  • CASI Park & Level 1 Course Conductor
  • Wilderness First Aid
  • EWS Whistler, Amateurs, 2014 - 6th (first ever Enduro race!)
  • Regular Phat Wednesdays Competitor - top 10 finisher
  • Neil Edgeworth Banked Slalom, Amateurs, 2015 - 1st (ahead of pro times)
  • Fun “Ross” Fact: Ross is an honorary member of Team GB (Genetically Blessed)

Charles Renaud-Roy | @chuckrenaudroy


ZEP Instructor Charles (Chuck) Renaud-RoyCharles (Chuck) is our friendly French-Canadian with a distinguished back ground as a server in the restaurant business for over ten years. His personality and customer service skills have translated into Chuck becoming a great coach, along with his long history in mountain biking. Chuck lives to ride his bike, help others do the same and is another active member of the Whistler MTB community. Our clients are always pumped after a day riding with Chuck. His modesty and good nature provides a perfect platform to coach all the riders and racers that Chuck works with.

  • ZEP Coach 4 years
  • PMBI Level 2
  • Wilderness First Responder
  • Tourism Management & Development Diploma
  • Crankworx EWS Volunteer
  • Regular Phat Wednesdays Competitor
  • Regular WORCA Toonie Competitor
  • Fun “Chuck” Fact: Paul is faster than him

Jake Boling | @jake_boling


ZEP Instructor Jake BolingHaving coached for the Whistler Bike Park for many years, ZEP is excited to have Jake with his experience and skills, join our team. Jake’s experience in the snowboard industry, has made him one of a great mountain bike instructor & coach. With an easy going nature and friendly personality, our clients love riding with Jake, progressing their skills in a fun, safe, non-intimidating environment. We look forward to having Jake on our team for many more years.

  • ZEP Coach 2 years
  • PMBI Level 2
  • Whistler Bike Park Coach 4 years
  • Wilderness First Aid
  • CASI Level 3
  • CASI Course Conductor
  • Crankworx Volunteer
  • Regular Phat Wednesdays Competitor
  • Regular WORCA Toonie Competitor
  • Fun “Jake” Fact: He shampoos and conditions his hair every day